Care & Concierge

Looked after, always.

From sizing to delivery to the piece you can't decide on, your stylist is one message away. Here's everything, in one place.

Size guide

Our pieces run true to size with a sculpting line. Between two sizes? Size up for comfort, or message your stylist with your measurements, and she'll tell you exactly which she recommends.

SizeUKUSBust (in)Waist (in)Hip (in)
XS62322434
S84342636
M106362838
L128383040
XL1410403242
XXL1612423444
XXXL1814443646

Measurements are a guide. Each piece is cut individually. When in doubt, ask the concierge.

Shipping & delivery

  • Lagos: same day. Order before 2 PM WAT and she arrives tonight.
  • Nigeria: 1 to 3 days. Tracked, nationwide.
  • Worldwide: 5 to 9 days. Fully tracked, duties included to most destinations.
  • Friday drops ship from Monday. New pieces land on the site at 10 AM WAT every Friday.

You'll receive a tracking link by WhatsApp the moment she leaves the atelier.

Returns & exchanges

  • Exchanges within 7 days of delivery, unworn with tags attached.
  • Sale and made-to-order pieces are final. She's made just for you.
  • For hygiene, bodysuits and bottoms can't be returned once tried on.
  • To start an exchange, message your order number to the concierge and we'll arrange pickup or drop-off.

Something not right with your order? Tell us within 48 hours and we'll make it right, quickly.

Questions, answered

How do I place an order?
Add your pieces to the bag and checkout opens a WhatsApp chat with your full order ready to send. Confirm your details with your stylist and pay by transfer, card or on delivery in Lagos.
Which currencies can I pay in?
Prices show in USD or NGN. Switch any time using the toggle in the navigation. International orders are settled in USD; Nigerian orders in Naira.
Do you ship outside Nigeria?
Yes. From Lekki to London, Houston to Dubai. Worldwide delivery is fully tracked, 5–9 days, with duties included to most destinations.
Can I get styling help before I buy?
Always. Send your occasion to the concierge and your stylist replies with the look: sizing, pairing and all.
Are pieces restocked?
Most are limited runs. When she's gone, she's gone. Join the Inner Circle for first access and back-in-stock alerts.

The concierge

Real people, real styling, in your timezone. Reach us however suits you.

WhatsApp

Styling, orders, tracking: the fastest way to reach your stylist.

Chat now →

Email

For press, wholesale and the longer conversations.

hello@shopkyluxury.com →

Instagram

The lookbook, the drops, the women who wear us.

@shopkyluxury →

Visit the boutique

30B Admiralty Way, Lekki Phase 1, Lagos. Open daily, 10 AM – 8 PM. Private appointments available, champagne optional, encouraged.

Book an appointment through the concierge and we'll have your size and your shortlist waiting.